Express warehouse explosion has always been a famous "scene" during the Double 11, experienced the previous "Double 11" small partners must remember the fear of being dominated by the parcel hell. And this year's "Double Eleven" added pre-sale activities, a variety of business promotions are also carried out in advance, early for the "buy buy buy" ready to "chop hands" war force can not be underestimated. In order to be able to perform adequately in the upcoming logistics peak, major express delivery companies have come up with a variety of new tricks to help consumers have a good experience "Double Eleven".

Share volume, share service, really optimize the shopping experience

A key factor in determining whether "express delivery" will become "slow delivery" is the volume of transportation. From the point of view of transportation capacity, each major Courier company has made some efforts. According to Wu Yangling, head of SF Express Anhui branch, SF Express is expected to add more than 100 trucks in Anhui province during this year's Double 11, considering the surge in express delivery volume during the Double 11. In terms of air transport with SF Express characteristics, the air transport capacity is expected to reach 7,000 tons, double that of last year; In addition, about 200 new high-speed rail freight cars have been added this year. "For this Double 11, SF Express has made early preparations from many aspects, and strive to let consumers really feel the improvement of logistics experience."

Manager Wu mentioned that in the past, it was very inconvenient for SF Express to mail large goods, not only the amount of mail was limited, but also the speed would be much slower than ordinary packages. This double eleven to take into account the consumer demand for large goods, SF Express opened a special transport line for large goods, large goods transport volume and transport speed will no longer be limited. On the other hand, in order to solve the problem of slow customs clearance during the Double Eleven in previous years, SF Express recently obtained the AEO Customs advanced certification, which means that the possibility of overseas shopping goods stranded in customs is greatly reduced, and even 24 hours of rapid customs clearance can be achieved.

According to Tang Donglin, manager of the supervision department of Shentong Hefei Branch, in response to this year's Double Eleven, Shentong has purchased a number of new box-type trucks, and the total number of trucks and vans in Hefei has reached more than 200. "We will add 7 distribution centers near the existing area, mainly sending pieces directly to the distribution center near the end network, effectively solving the cost of personnel and vehicles at the end network, so that front-line personnel are not tired and busy during the peak season." He mentioned that in order to ensure the quality of service during the "Double 11" period, Shentong will increase the emergency response team to 20-50 personnel in each major region, and add 10-20 express delivery emergency vehicles and nearly 50 tricycles for each region. At the same time, a certain number of customer service staff will be added to deal with all kinds of express tracking and complaint information in a timely manner.

Jingdong Logistics also made full preparations for this event. Ms. Zhou, a staff member of the public relations Department of Jingdong East Region, introduced that in response to Jingdong's "Global Good Thing Festival" on November 11, Jingdong Logistics has added nearly 200 trunk lines and railway lines on the basis of the original lines in the country to ensure smooth logistics, and the transport vehicles will roll out 24 hours a day during Double Eleven, and the total daily capacity is expected to exceed 20 million parcels.

Rural areas have also become one of the focus of Jingdong's services. Combined with its own online mall characteristics, Jingdong reserves large goods suitable for rural market consumption in rural areas in advance, and can be delivered within 3 hours after placing an order.

"Black technology" helps accelerate express delivery

In an interview, several express delivery companies talked about the role of the Internet and intelligent technology in the "Double Eleven", it can be said that digitalization and intelligence have become a breakthrough for various express delivery companies to speed up. Yunda, Shentong and other express companies have started automatic sorting equipment this year, through the machine to identify express bill information, the efficiency is greatly improved than manual sorting, but also reduce the error rate. Guo Pengcheng, the relevant person in charge of Yunda Express, introduced that the sorting efficiency of the automatic sorting equipment is about 20,000 pieces/hour, and the sorting personnel can be saved by handling the same number of express pieces by about 40%, and the whole process only needs to scan the code once.

Sf Express has also used Internet technology to speed itself up. According to manager Wu Yangling, SF Express is making continuous efforts in the direction of "smart logistics". "We have now achieved full digital, through the Internet can achieve full monitoring, global deployment."

Seemingly lofty big data analysis technology has also been applied in express delivery, such as Jingdong Logistics during the double 11 online new distribution intelligent path optimization system, the system can through the analysis and calculation of big data, design the delivery of the optimal path.

Environmentally friendly packaging materials add green to "Double 11"

Abandoned express packages will produce a lot of packaging waste, so how to enjoy buying and buying at the same time to achieve green environmental protection is also a problem that more and more consumers are concerned about. It is understood that at present, environmentally friendly material packaging has been implemented in a number of express companies.

Through more than a year of testing and practice, the current express package used by Shentong Express has been fully replaced with environmentally friendly woven bags, using zipper packaging, recyclable, and built-in chip, positioning and tracking.

Sf Express this year began to use non-adhesive paper delivery boxes, the connection of the use of buckle design, can greatly reduce the use of plastic tape while ensuring the safety of the package; At the same time, in the fresh packaging, the legendary fresh cold chain distribution tool - EPP circulation incubator, which uses environmentally friendly materials can be recycled, and can completely replace the disposable plastic foam incubator + ice bag combination.

Guo Pengcheng manager of Yunda Company said that the company has begun to pilot recycling cartons, and the effect will be gradually promoted; In addition, Yunda has begun to use electric vehicles to replace traditional transport vehicles in pilot cities. The relevant responsible person of the Courier company interviewed said that in the future, more environmental protection measures will be introduced and actively promoted nationwide to reduce the "worries" of consumers shopping online.